Frequently Asked

Questions

Have a question? You might find the answer here.

If not, feel free to Contact Us and one of our friendly team members will get back to you soon.

  • Each room has a range of rates, including special rates for commercial and not-for-profit events. If you Contact Us with your requirements, a member of the team will be able to provide a quote for your booking.

  • We are currently putting the finishing touches on our online booking system. In the meantime, please complete our Booking Enquiry Form or get in touch with the team via the Contact Us page - we’re here to help with your booking.

  • Booking changes can be requested within five days of your event, and we’ll do our best to accommodate them.

    Cancellations require at least 24 hours’ notice—otherwise, 80% of the hire fee will apply.

    No-shows or failure to cancel will incur the full booking fee.

  • Yes—set-up and pack-down time must be included in your booking. If you need extra time to prepare, please ensure this is factored into your requested booking times.

  • Yes! TPŌMA offers plenty of free, uncovered parking for visitors including accessible spaces close to the entrance.

  • Yes! You’re welcome to bring food, drinks, and snacks. Alcohol cannot be served without prior approval from TPŌMA staff.

    Tea and coffee can also be provided for a fee.

  • The Clutha District offers a variety of restaurants, cafes, activities, and accommodations. Visit cluthanz.com to explore everything the area has to offer.

  • Absolutely! We’re happy to help facilitate recurring events. Contact us, or complete our Booking Enquiry form and our team will suggest dates that work best for your meeting or event.

  • We would love to show you around! Get in touch via the Contact Us page, and we can lock in a time that works for you to tour the facilities.