Frequently Asked

Questions

Have a question? You might find the answer here.

If not, feel free to Contact Us and one of our friendly team members will get back to you soon.

  • Each room has a range of rates, including special rates for commercial and not-for-profit events. If you Contact Us with your requirements, a member of the team will be able to provide a quote for your booking.

  • We are currently putting the finishing touches on our online booking system. In the meantime, feel free to get in touch with the team via the Contact Us page, and we can assist with your booking.

  • You may request to change your booking within five days of your booked date. While we will try our best, accommodating all change requests may not be possible.

    24 hours’ notice must be given of any cancellations. Failure to do so will incur 80% of your hire cost.

    Failure to cancel or show up for your booking will incur the full booking fee.

  • Set up and pack down must be considered at the time of your booking. If you require extra time to get ready, we suggest you allow this within your booking request times.

  • Yes! We have ample uncovered, free parking at TPŌMA for visitors. You can Learn more here.

  • You are welcome to bring food, drinks and snacks to your meetings. However, alcohol cannot be served without prior notice to TPŌMA staff.

  • For visitors from outside the district, there are a range of great restaurants, cafes, activities, and accommodations. Why not check out cluthanz.com and explore all the Clutha District has to offer.

  • We are more than happy to help facilitate recurring events. Contact Us, and a member of the team will suggest some recurring dates that may be the best fit for your meeting or event.

  • We would love to show you around! Get in touch via the Contact Us page, and we can lock in a time that works for you to tour the facilities.